If you are dissatisfied with your My Soigne products, you can request a refund within 30 days of purchase. My Soigne cannot refund the cost of shipping, and you must return the product(s) you wish to return. If you'd like store credit, and are in the U.S., My Soigne will cover the cost of shipping for your returned product(s). If you would like to receive your money back the way you paid, and are in the U.S., you will be charged $7.95 for a return label. International returns will be charged the cost of the return label.
To start the process of returning your My Soigne product(s), please visit our return portal.
Once the items are received and inspected, we can issue a refund the way your item was purchased or issue your store credit. If you purchased a bundle (styling duo, cleansing, duo, complete set, etc.), you cannot return individual items.
